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Consent Policies

Consent policies define what a customer is asked to agree to, how that content changes over time, and how each response is recorded.

What This Covers​

ConceptWhat it meansNext
Consent TemplateLong-lived record for one consent itemConsent Template Guide
Template VersionExact wording, locale, and rule set for one releaseTemplate Version Guide
Consent DecisionCustomer response for one specific versionConsent Decision Guide
ProductBusiness area that owns the consent requirementConsent Template Guide

How They Connect​

  • A product owns the consent requirement.
  • A template groups one consent item over time.
  • A version stores the exact content the customer saw.
  • A decision records the customer's response to that version.

Working Rules​

RuleWhy it matters
Create a new version, not a new template, when wording changesPreserves history
Record decisions against the exact version shown to the customerKeeps the audit trail defensible
Set product scope correctly from the startReporting and downstream controls depend on it

Common Scenarios​

ScenarioWhat usually happens
Legal text changedAdd a new template version
New business service needs consentCreate a new template under the right product
Customer agreed or withdrewRecord a new consent decision
Compliance asks what version was acceptedReview the decision and linked version