Consent Decision

A Consent Decision records what a user chose when presented with a consent template.

Key concepts

Term	Description
customer_id	External customer reference from your own systems, used to look up or submit consent.
Subject	Internal Consentrix record resolved from customer_id to keep history linked.
Decision value	Recorded response such as given, reject, or withdraw.
Partner block / channel block	Operational controls related to, but separate from, the original consent decision.

Prerequisites

• You can access Platform -> Consent Decisions.
• You have the customer's external customer_id when searching for a specific customer's history.

Required Permissions

Permission Code	Access
consent_decisions:view	View decision lists, details, and customer consent profiles
consent_decisions:export	Export decision data
consent_decisions:edit	Update partner block settings
block_channels:view	View communication-channel block settings
block_channels:edit	Update communication-channel block settings

When to Use This

Scenario	What this helps with
You need to review a customer's consent history	Open the customer and inspect recorded decisions
You need a CSV for audit or reporting	Export the filtered decision list
You need to restrict partner or communication use	Update partner blocks or block channels for the customer

View All Decisions for a Customer

See every consent decision a customer has made across all templates and versions.

View Decision Details

View complete information about a specific decision including the customer, template, version, decision type, and audit information.

View Customer Profile

Get a customer's profile with their consent overview and related information.

Export Decisions

Download all consent decisions for reporting or audit purposes.

Update Partner Blocks

Block specific partners from accessing a user's data when:

• A user requests to limit data sharing
• A partner relationship ends
• Compliance requires restricting access

Manage Communication Channels

View Block Channel

See which communication channels are blocked for a customer.

Update Block Channel

Set communication preferences to control which channels (SMS, email, etc.) can be used to contact the customer.

Important Behavior

• Consent decisions are historical records. Review the version and timestamp carefully when checking what a customer agreed to.
• Partner blocks and communication-channel blocks are operational controls applied to the customer context; they are not the same thing as changing the original decision record.
• Export access is permission-based and should be treated as sensitive because the data may be used for audit or compliance work.

Consent lifecycle context

This page covers the final step of the consent lifecycle:

1. A template and approved version already exist
2. The application identifies the customer with customer_id
3. Consentrix resolves the internal Subject
4. The customer's decision is recorded against the exact version they responded to

Troubleshooting

Problem	Likely cause	What to do
Cannot see the decision list	Missing consent_decisions:view permission	Ask an administrator to update your role
Cannot export decisions	Missing consent_decisions:export permission	Ask an administrator to grant export access
Cannot update partner blocks or channels	Missing consent_decisions:edit or block_channels:edit permission	Confirm the required permissions for your role

Related Links

• Consent Management Overview — Start with the end-to-end consent workflow
• Consent Template — Create consent templates
• Template Version — Manage version approvals
• Consent Policies — Understand how decisions relate to templates, versions, and products
• Identity & Access — Understand customer_id, Subject, users, and API keys
• Partner & Channel Control — Understand partner and communication restrictions tied to customer context